this has been a horrible experance ordering from Huizhou Alpha Sauna. I ordered it back in November and was told it would be here in Decmeber. I only went with them since I needed it for Decmeber. I was told one ship it was one and the December was told it was being uploaded and would be deleivered soon. I was lied to and instead it was loaded into a different ship magcially and it instead was not going to beleived until Febuary making what I needed it for wasteless. They blame the shipper saying that the shipper lied to them yet it was them who was telling it was in port when they knew it hadn't even left yet. I do not trust this team to provide you with correct information. They just want your money and do not care about what you agreed it. I have opened up a complaint with Alibaba and will be sure to update this reivew when time comes.

आपूर्तिकर्ता की प्रतिक्रिया:
Dear Joey,
Firstly, we are very sorry that our service are bring you unpleasant experience during these time. However, from the order placed to the shipment, the lead time are fit for the deal we had. we have never deceived you . The goods were pick up on 16th.November by the agent and we share the pick up picture for you too at that moment.
Secondly,The transportation are always one of the uncontrollable reason for all the supplier due to it depend on the loading situation of very vessel .
And we are not only face the same situation due to the loading condition,but also the agent haven't keep update information to us too.We didn't know the schedule was changed in time.This is why you will consider we are lied to you.But Actually,there is no any reason for us to lied to our customer about the shipment.
So we hope you can understand the inconvenience caused to you.
If you still have any further questions,please feel free contact us.
20 Feb 2025